I bumped into this amusing YouTube video earlier in the week. I have no idea why YouTube recommended it to me. Maybe it was because I accidentally viewed a video about umbrellas the week before. For whatever reason the algorithm decided to highlight it for me, and there it was, waiting to be clicked. Out of curiosity I did and it is pure comedy gold.
It turns out issues with call centers are the same for everyone, even if that everyone bought a $500,000 Rolls Royce Dawn.
The scenario starts with the owner talking about the Rolls Royce umbrella. Rolls Royce puts an umbrella in the door frame of the car so that you can pull it out and not get wet (well, more to the point, your chauffeur can). The owner does not know how the umbrella works.
So, the owner decides to call Rolls Royce (because he thinks the instructions won’t be in the manual). Only BMW answers the call. Because they own Rolls Royce. And there in follows the typical exchange where the call center is utterly unhelpful, although in a pleasant way, while passing the call from person to person, and offering precisely zero information.
Skip through to 3:10 to see the start of the umbrella dilemma and then to 12:26 to hear a high-end call center for a very expensive car in action. Then keep watching for the attempt at reading the owner’s manual, which doesn’t quite spell out how to open the umbrella but hints at the correct technique by describing how to close the umbrella.
The upshot of this video is: despite paying huge sums of money for a car, the owner’s manual is still terrible, and the call center can’t help.
Somehow this makes me feel better about my average lifestyle.